There are primarily two departments under the appliance repair team—repair technicians and phone support. Technicians perform the repair jobs in the field, while phone support is responsible for the coordination of the tech team and customer service. Workers from each department will have to have specific skills and be trained also. In well-organized companies, customer support specialists are able to consult a client on how to act in case of different emergencies, inform about current pricing and discount possibilities. On the other side, the tech crew must have practical knowledge, lots of experience, and specific education, confirmed with licenses and diplomas. Skilled technicians also have expertise in dealing with electric, plumbing and ventilation systems.